Tel: 01164 105065
On-Call: 07464 706271
support@nextgenhcs.co.uk
26 Brooklands Road, Nottingham, NG3 7AL
01164 105065
CQC Regulated · Est. 2014

Our Story & Our Mission

NextGen Healthcare Services was founded on a simple but powerful belief — that every person deserves to be cared for with genuine compassion, dignity, and respect. For over a decade, we have been privileged to support individuals and families across Leicestershire, Nottingham, and the East Midlands.

NextGen Healthcare dedicated team
500+
Service Users Supported
CQC
Registered
Founded 2014
Over 10 Years of Excellence
Care professional at work
Carer supporting a service user
Who We Are

A Decade of Care With Love & Purpose

NextGen Healthcare Services was established in 2014 with a clear and heartfelt purpose — to transform the standard of community-based care across the East Midlands. Our founders recognised a gap in truly personalised, person-centred support, and set out to build an organisation where compassion was not just a value on a page, but a lived daily practice.

From our very first service users in Leicestershire, we built our reputation one relationship at a time. We listened, we adapted, and we grew — not just in size, but in the depth of the impact we were making in people's lives. Every care plan we wrote, every carer we trained, and every family we supported reinforced our belief that care is most effective when it is deeply personal.

"Our guiding principle has always been simple — we treat every person in our care the same way we would want our own loved ones to be treated. With kindness, respect, and unwavering dedication."

Today, NextGen Healthcare Services is a CQC-regulated provider serving hundreds of individuals across Leicester, Nottingham, and the wider East Midlands. We deliver a comprehensive range of services including domiciliary care, supported living, dementia care, mental health support, and specialist care for adults of all ages. Our team of qualified, DBS-checked care professionals are available 24 hours a day, 7 days a week — because we know that the need for care does not follow office hours.

As we look ahead, our commitment remains unchanged: to set the highest possible standard in community healthcare, to champion the independence of every individual we serve, and to be the trusted partner that families across the region deserve.

10+
Years of Service
500+
Service Users Supported
98%
Family Satisfaction Rate
24/7
On-Call Support
Our Journey

How We Grew & Evolved

From our first days as a small Leicester-based provider to a trusted, multi-service care organisation — here is the story of NextGen Healthcare Services.

Founded in Leicester
NextGen Healthcare Services is established in Leicestershire with a founding mission to deliver compassionate, person-centred domiciliary care to individuals in their own homes.
2014
2016
CQC Registration Achieved
NextGen Healthcare Services achieves full registration with the Care Quality Commission, cementing our commitment to nationally recognised standards of safe, effective, and responsive care.
Supported Living Launched
We expand our service portfolio to include Supported Living, enabling adults with complex needs — including learning disabilities and mental health conditions — to live independently in community settings with dedicated support.
2018
2020
Resilience Through the Pandemic
During one of the most challenging periods in healthcare history, our teams continued to provide uninterrupted, compassionate care to every service user — maintaining safety, dignity, and connection throughout the COVID-19 pandemic.
Expansion to Nottingham
We open our satellite office at 26 Brooklands Road, Nottingham, extending our reach across the East Midlands and making specialist care more accessible to families in Nottinghamshire and the surrounding areas.
2022
Today
500+ Lives Touched & Growing
With over 500 service users supported, a specialist team of trained care professionals, and 24/7 on-call availability, NextGen Healthcare Services continues to grow — guided by the same founding values of love, compassion, and respect that started it all.
Our Core Values

The Principles That Guide Everything We Do

Our values are not just words — they are the framework behind every care plan we write, every conversation we have, and every decision we make on behalf of the people we support.

Compassion
We lead with empathy in every interaction. Our carers are selected not only for their qualifications but for their genuine warmth — because care delivered with feeling makes all the difference.
Dignity & Respect
Every person we support is treated as an individual with their own history, preferences, and aspirations. We ensure that dignity and respect are at the heart of every care interaction.
Integrity & Accountability
We are transparent in everything we do, taking clear ownership of the care we deliver. Families can trust us to be honest, reliable, and consistent — every single day.
Person-Centred Approach
No two individuals are the same. We develop every care plan collaboratively with the service user, their family, and our clinical team — ensuring it reflects who they truly are.
Empowering Independence
We believe in supporting people to live the life they choose. Our focus is always on building confidence, capability, and community connection — not creating dependency.
Diversity & Inclusion
We celebrate the diversity of every individual we serve and our wider team. Our services are designed to be inclusive, culturally sensitive, and accessible to everyone regardless of background.
Our Commitment

Why Families Trust NextGen

Choosing a care provider is one of the most significant decisions a family can make. We take that responsibility seriously. Here is what we commit to every service user and their family from the very first conversation.

CQC Regulated & Compliant
We are fully registered with the Care Quality Commission, ensuring all our services meet the highest national standards of safety, effectiveness, and responsiveness.
Qualified, DBS-Checked Carers
Every member of our care team is rigorously vetted, trained to Care Certificate standards, and committed to ongoing professional development — giving families complete peace of mind.
24/7 On-Call Support
Our dedicated on-call team is reachable around the clock. Whether it is 3am on a Sunday or a bank holiday, we are always there when you need us most.
Open Communication & Transparency
We keep families fully informed through regular updates, detailed care records, and open honest dialogue — because trust is built through consistent, transparent communication.
NextGen carer and service user
10+ Years
Trusted by Families
Free Assessment — No Obligation

Ready to Take the Next Step in Care?

Whether you are exploring options for yourself or a loved one, our compassionate team is here to listen, advise, and guide — with no obligation and no pressure. Call today for a free care assessment.

Available 24 hours · 7 days a week · CQC Regulated